Privacy Policy
This policy explains what ZenAura Studio collects when you browse https://zenaura.studio/, contact us, or pay for an order, and how to reach us about that information. Last updated 5 October 2026.
Who we are
ZenAura Studio, Shop No. 108, 1st Floor, Vision One Mall, Bhumkar Chowk Road, Above Decathlon, Tathawade, Pimpri-Chinchwad, Maharashtra 411033, India.
Email support@zenaura.studio. Phone +91 76663 74409.
Information we collect
If you create an account, enquire, or place an order, we collect the details you give us: your name, phone number, email address, delivery address, and the products you ask about or buy.
Messages you send on WhatsApp, email, or the website contact form are kept so we can reply and complete the purchase.
We also keep order references, receipts, and payment status so we can fulfil, support, and account for the sale.
Payments
Card, UPI, net banking, and other online payments are processed by our payment gateway, including ICICI Bank where that gateway is used. The gateway collects the payment credentials needed to take the payment.
ZenAura Studio does not store your full card number, CVV, UPI PIN, or net-banking password. We receive the payment result, amount, and a payment reference so we can confirm or refund the order.
How we use it
We use this information to answer enquiries, confirm availability, take payment, deliver or prepare a piece for collection, send receipts, and handle a return or refund.
We also use it to keep tax and accounting records, prevent fraud, and improve the website.
Cookies and measurement
The website uses cookies and similar tools for the session, for Google Analytics, and for the Meta pixel. These tell us which pages are visited. They are not used to store payment credentials.
You can control cookies in your browser. Blocking them may limit measurement, and the site can still be browsed.
Who we share it with
We share what is needed with the payment gateway to take or refund a payment, with a delivery partner when a piece is shipped, and with our email or hosting providers who process it only to run the store.
We do not sell your personal information.
How long we keep it
Order, payment, and refund records are kept for as long as accounting and tax rules require. Enquiry messages are kept while they are needed to complete or support the purchase.
You can ask us to correct your contact details, or to delete an account where we are not required to keep the related order record.
Contact
Write to support@zenaura.studio or call +91 76663 74409 for a privacy request. Our showroom address is above.