Refund Policy
This is the refund and cancellation policy for purchases from ZenAura Studio. It matches the return support published on our website. Last updated 5 October 2026.
Cancel before dispatch
You can cancel an order before we dispatch it, or before you collect it from the showroom. Contact us with the order reference.
If we cannot fulfil an order after you have paid, we cancel it and refund the amount paid.
After delivery
Contact us within 7 days of delivery if the piece arrived damaged, the item is not the one you ordered, or it is significantly different from its description on the website.
Send the order reference or receipt and a short description of the issue. We may ask for photos and an unboxing video so we can verify it.
After we confirm an eligible issue, we refund the item or arrange a replacement. We tell you which option applies before we proceed.
How the refund is paid
Approved online refunds go back to the original payment method through the same payment gateway, including ICICI Bank where that gateway took the payment.
We initiate the refund after the return is approved. Banks and the payment gateway commonly take 7 to 10 working days to show it on the original card, UPI, or bank account. That timing is set by the bank, not by the store.
A showroom purchase is refunded by the same method used in store, where that method can be reversed. Otherwise we agree the method with you when the return is approved.
What is not refunded
A change of mind, or a piece that was damaged after delivery through use or handling, is not covered.
Requests made more than 7 days after delivery are outside this policy, unless we agree otherwise in writing.
How to ask
Email support@zenaura.studio, call +91 76663 74409, or message us on WhatsApp at +91 76663 74409. Include the order reference.
The return steps are also on our returns page.