Store Policies
These are the customer policies for ZenAura Studio. Last updated 5 October 2026.
- Terms and conditions — Orders, prices, payment, delivery, and how the website may be used.
- Privacy policy — What we collect, how payments are handled, and who we share information with.
- Refund policy — Cancel before dispatch, or contact us within 7 days of delivery for an eligible issue.
- Returns and exchanges — How to ask for a return or replacement, including photos we may request.
Which page to use
Terms cover the purchase itself. Privacy covers your personal information. Refund and returns cover cancellation, damaged or incorrect pieces, and how an approved refund is paid.
For a question about an order, email support@zenaura.studio or call +91 76663 74409 and include the order reference.