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How we can help

We offer a 7-day return or replacement support window for eligible issues: a product received damaged, an incorrect item delivered, or a product significantly different from its website description.

Please contact us within 7 days of delivery with your order reference or receipt and a description of the issue. Our team will guide you through the next steps.

We may request photos and an unboxing video to help us quickly understand, verify and resolve the issue. We will discuss the suitable return or replacement arrangement with you.

For other return or exchange questions, please message us. We are happy to help you understand your options.